Welcome to BlueBlockBrillen.com. We strive to ensure that our customers are completely satisfied with their purchases. This Refunds and Returns Policy outlines the conditions and procedures for returning products and requesting refunds. Please read this policy carefully to understand your rights and obligations.
General Policy
Business Name: Blue Block Brillen
Website Name: BlueBlockBrillen.com
Email: omar075@live.com
Address: Ivana Markovica Irca 28, 75000 Tuzla, Bosnia and Herzegovina
Date: 04.06.2024
Return and Refund Conditions
Eligibility for Returns
- Timeframe: Products can be returned within 30 days from the date of purchase.
- Condition: To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Non-returnable Items
Certain items cannot be returned:
- Gift cards
- Personalized or custom-made products
Fees and Costs
- Return Shipping Costs: The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
- Restocking Fee: No restocking fee will be charged for returned items that meet our return criteria.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at omar075@live.com with your order number, details of the product you wish to return, and the reason for the return.
- Receive Return Authorization: We will review your request and, if approved, provide you with a return authorization number and instructions on how and where to send your return.
- Ship the Item: Pack the item securely in its original packaging, including all tags, accessories, and documentation. Ship the item back to us using a trackable shipping method.
Processing Returns and Refunds
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
- Refund Approval: If the return is approved, we will process your refund. If the item does not meet our return conditions, we will notify you and return the item to you.
- Refund Method: Refunds will be issued to the original method of payment. Please allow 7-10 business days for the refund to appear on your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at omar075@live.com with your order number and details of the product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at omar075@live.com. Provide your order number and a description of the issue, including photos if possible. We will arrange for a replacement or a refund.
Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please contact us:
Blue Block Brillen
Email: omar075@live.com
Address: Ivana Markovica Irca 28, 75000 Tuzla, Bosnia and Herzegovina
Policy Updates
We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the date at the top will be updated. Your continued use of our Website after any changes constitutes your acceptance of the new policy.
Thank you for shopping with BlueBlockBrillen.com. We appreciate your business and are here to ensure your satisfaction.
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